Difficult Conversations

This sample demonstrates the first step of a larger branching scenario conversation between a customer service phone agent and an angry customer. The learner chooses between promoter, neutral, and detractor dialogue choices for the customer service agent and those decisions drives the response from the customer as well as their “mood meter” gamifying the scenario.

This was an internal project intended to showcase branching scenarios with gamified elements so voiceover is not professional. Instead I coached colleagues through recording the dialogue.